Newcomers and Employment Services Manager Full Time

Manager, Newcomers and Employment Services

Posting #: 3863 Posting Date: 07/12/2024 Posting Closing: 07/26/2024 4:00 PM

Have you heard of us?

Wesley is a long-standing local non-profit and a certified Ontario Living Wage Network (OLWN) employer. We are passionate about assisting people struggling with poverty. Our work is focused on children and family programs, housing & homelessness, and resettling newcomers to Canada in Hamilton, Halton, and Brantford.

We are deeply committed to fostering a diverse and inclusive workplace where every individual feels valued and respected. Our Equity, Diversity, and Inclusion (EDI) policies are integral to our mission and practices. We believe that a diverse team brings a wealth of perspectives and experiences that enhance our ability to serve our community effectively.

All members of our organization are expected to embrace and actively participate in our EDI initiatives. By joining our team, you will be contributing to an environment that promotes equity, respect, and inclusion for all.

Are you the one we’re looking for?

We are seeking a dynamic, highly motivated Manager, Newcomers and Employment Services who demonstrates our values of compassion, accountability, responsiveness, and empowerment; to our clients, families, and each other.

The Manager, Newcomers and Employment Services will manage all aspects of Service delivery, operations, and staffing for the Ukrainian Settlement and Employment Services programs. Responsibilities include oversight of intensive case management and Employment Ontario programming.

This position is a non-unionized, full-time, temporary position. The contract is until July 2025. The rate of pay is 65,500 annually. Hours per week are 40.

Key Responsibilities:

• Provide support and assign work to Supervisors and Front-Line Staff to ensure the effective, efficient operation of the portfolio within the general policies and guidelines of Wesley, contractual obligations of the funder, and best practices for the sector.
• Work with the Supervisor and Front-Line staff to implement the day-to-day operational plans for the portfolio that are aligned with Wesley’s vision and strategic plan and clearly outlined in Operational Manuals for each team.
• Actively participate in the resolution of all program issues from day-to-day issues to formal disciplinary / dispute resolution processes.
• Liaise with community service providers regarding the needs of the program and other partners on the role and scope of the program’s work.
• Work with Supervisors and Front-Line Staff to ensure that day-to-day operations are in line with operational plans, program policies, and procedures and that Operational Manuals are kept up to date.
• Lead on the development of Quality Improvement Plans (QIP) with the support of Supervisors and Front-Line Staff for all programs.
• Maintain appropriate controls over Supervisor and Front-Line Staff expenditure (i.e. petty cash, program purchases) and client revenues (if applicable).
• Train, coach, and mentor Supervisors and Front-Line Staff through regular supervision using tools and models introduced through Invest in our People.
• Lead on discipline of employees ensuring alignment with HR policies and procedures related and identify areas of risk related to HR to the Program Director on an ongoing basis.
• Participate directly in the hiring of Supervisors and Front-Line Staff.

What you will bring:

• Post-secondary education related to pertinent job functions is required.
• Minimum of two years progressive experience working in provincial and federal program services areas including Resettlement, Employment, and Social Services.
• Experience managing in a unionized environment is an asset.
• Knowledge of the community and not-for-profit organizations with the ability to connect and work collaboratively with all individuals who are interested in forwarding the organization’s Vision.
• Superior written and verbal communication skills.

Invest in Yourself as we Invest in You! Wesley offers…

• A positive work culture that prioritizes all staff having an opportunity to contribute
• A supportive team that will empower you to achieve great milestones!
• Fun and engaging organizational events such as our Staff Appreciation Event
• Professional development and training opportunities
• Employee Assistance Program Available Immediately

Employee Discounts

Please Apply Via: Our Wesley Bamboo Portal:

Wesley is an equal-opportunity employer. We encourage applications from all qualified applicants. Only candidates selected for an interview will be contacted. No phone calls, please. More information about Wesley can be found on our website at www.wesley.ca.