Customer Collaboration Lead ( 6 month contract) Temporary

At Rothmans, Benson & Hedges Inc. (“RBH”), Philip Morris International’s subsidiary in Canada, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on smoke-free products.

With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

Bring us your curiosity and capacity to engage people and you can be part of the digital, omni-channel team that’s driving our huge commercial transformation.

If you’re a forecaster and forward-thinker, you can make a huge impact, come join us!

Motivated and effective, the Customer Collaboration Lead excels in engaging with both internal and external partners to drive mutually beneficial initiatives and KPIs, thereby growing sales and volume through product availability, OOS avoidance, DOI adherence, NPI S2M, and relevant supply chain KPIs.

Skilled in creating impactful KPIs and dashboards, they can communicate and visualize complex analytics, translating them into actionable plans with the necessary stakeholders. They are adept at leading and managing direct reports, prioritizing tasks and responsibilities to align with expected outcomes. Experience with large data sets and strong problem-solving/root-cause analysis skills are highly advantageous in this role.

Day to Day

The Customer Collaboration lead will conducts sessions at an agreed cadence with selected partners, sharing KPI performance metrics such as DOI (Days of Inventory), CFR-OT (Case Fill Rate On-Time), OSA (On Store Availability), and Out of Stock, as well as Revenue Opportunity.

This person will monitor each KPI’s improvements, effectively problem-solve for logistically complex customers, and report on sales, inventory/order, and availability status in a straightforward, easily understood manner. The CCL use scheduled meetings to foster and implement proactive communication with key stakeholders (both internal and external) about Partner data submissions that may affect accurate replenishment planning or KPI performance.

In terms of collaboration and consultancy, the CCL work with internal (Commercials, Marketing, IBP, Distribution team, Finance) and external (CWDs, KAs) stakeholders on inventory strategy, risk mitigation, and NPI execution through regular governance meetings (weekly/bi-weekly) and ad-hoc sessions.

Other responsabilities and involvement includes:

Participating in daily SD DDS and bi-weekly CWD meetings.
Attending weekly Market supply planning meetings.
Joining monthly LOGD/Demand planning meetings.
Acting as the CWD point person for NPI/Project-based connections and solutions regarding pipeline volume, store lists, and execution plans.

WHAT WE’RE LOOKING FOR

University/College – Bachelor’s Degree
Degree or post-graduate diploma in Business Administration, Finance, Supply Chain Management or related fields will be an advantage.
3+ Years of experience within Fast Moving Consumer Goods (FMCG) or Electronics industry with exposure to Supply Chain, Sales Strategy, Business Planning & Development or Finance
Working knowledge of SAP, Advanced knowledge of data processing techniques and systems (SQL, Power BI tools etc.) is required
Project management skills are strong plus
Knowledge of Finance principles; ability to use financial concepts & terminology and principles of PM budget cycle (OB, RF) is a strong plus
Ability to lead directly or indirectly
End 2 End Supply Chain / Integrated Business Planning Processes knowledge/experience preferred / APICS CPIM/CSCP certifications preferred

NICE TO HAVE

Familiarity with EDI processing ideal
Understanding of how CRM systems work, including third party logistics.
Self-starter and the ability to work in a fast paced environment.
Understands time management and e-mail management within a fast-paced, matrix business model.
Cross-functional perspective and coordination
Demonstrated communication skill and diplomacy to partner with multiple department company wide.

Project management, Program management, Portfolio management, Negotiation skills, Conflict resolution, decision making, People Fundamentals (preferred)

WHAT WE OFFER

We offer the opportunity to join an organization where you can grow in a wide range of business functions. You will have the chance to build your professional expertise, business understanding, and leadership capabilities in a collaborative, challenging environment where we will empower you to take risks, experiment, and explore.

Our company fosters excellence in execution and is comprised of dedicated people all working together to continue to grow our status as industry leaders. We offer our employees a competitive salary, and an attractive compensation package, including flexible work schedules (where applicable), health and wellness programs, and attractive benefits options.

For this position, the salary range is between $103,700 to $110,000 based on the level of experience plus a variable compensation based on performance.

You will also be a part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.

WHO WE ARE

We are Rothmans, Benson & Hedges Inc., Philip Morris International’s subsidiary in Canada. Today we are Canada’s second largest tobacco company. In addition, RBH Inc. was awarded Top Employer for 2017, 2018, 2019, 2022 and 2023. We currently employ over 800 people throughout our six corporate and sales offices and our factory.

Our parent company PMI is one of the world’s leading international tobacco companies. In addition to the manufacture and sale of cigarettes, PMI is engaged in the development and commercialization of smoke-free products.

Click on the following link to learn more about what RBH believes: https://www.rbhinc.ca/home/what-we-believe

Rothmans, Benson & Hedges is committed to providing equal employment opportunity for all current and prospective employees, as well as to promoting a culture of inclusion and respect for everyone. We celebrate the innovation that diversity creates in the work environment, and we recognize that each employee brings their unique capabilities, experiences, and perspectives to the organization. It is this diversity that adds value to our teams, as well as to our stakeholders.

We are committed to providing equal employment opportunity regardless of race, ancestry, color, religion, sex, marital/family status (including pregnancy), national origin, sexual orientation, immigrant and newcomer status, gender identity/expression, age, citizenship, or disability. We consider qualified applicants who have passed the criminal background checks, consistent with legal requirements.

We strive to recognize and value diversity and equity, and to ensure the inclusion of underrepresented groups and the four designated groups: women, Indigenous peoples, persons with disabilities and members of visible minorities. We value, respect, and equally support applicants from these groups.

We welcome and encourage applicants to reach their full potential with us. We use artificial intelligence in the form of algorithmic software in the application process to create efficiencies when sorting applicants and facilitate an effective screening process. Notwithstanding, the artificial intelligence software does not engage in autonomous candidate rejection and requires human intervention in screening relevant applications. If you are unable to apply for a position online or require any further accommodation during our recruitment process, please contact: AODA.RBH@rbhinc.ca.

Follow us on social media:
RBH LinkedIn: https://www.linkedin.com/company/rothmans-benson-hedges-inc/
Facebook: https://www.facebook.com/RothmansBensonHedges/
Twitter: https://twitter.com/RBHinc
RBH website: https://www.rbhinc.ca/